My ads have been rejected – why, and what do I do?

If your exchange, landing page and/or your creatives are rejected, you will receive an email proving more information about why – please check for this email before reaching out to Support. 

Within the Go2mobi interface, if you hover over the status box of either Exchanges or Creatives, you can find specific information about the rejection.

Full descriptions can be found here:  Campaign Rejections and/or Creative Rejections

If you can make the necessary changes to your campaign, do so and then respond to the Support email – your campaign will be reviewed again and you do not need to create a new campaign. 

For more information about specific verticals and exchanges, check out the Campaign & Creative Guidelines

For information about how long your campaign will take to approve, see the Ad Approval time.

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